Oftentimes, personal injury law firms put very little time into their intake procedures. This is one of the biggest mistakes a law firm can make.
If a prospective client calls your law firm and the call goes to voicemail, you could potentially miss out on a big case. That prospective client is not going to wait around for you to return their call; they are going to call the next law firm on their list. If this occurs several times a month, these missed calls will affect your firm’s revenue.
John Morgan has fine-tuned the intake process at Morgan & Morgan. The Morgan & Morgan call center has over 75 employees that handle thousands of calls per month. One of the benefits of being a PMP client is having access to Morgan & Morgan’s intake procedures. In addition, we also offer our clients intake training for their non-attorney staff members, if needed.
One of the most important aspects of running a profitable law firm is having an efficient intake system. PMP can help your law firm develop this system in order to ensure that you are maximizing your firm's potential.
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